Must have a valid driver’s license in the state the candidate currently resides.Īt Abbott, you can have a good job that can grow into a great career.Must be willing to travel 75%+ to support business demand inside and outside assigned territory.The individual in this position must be able to work well with others and demonstrate proper etiquette and communication skills in all situations. The individual needs to be adaptable to changing priorities and demands.Understanding the fabrication of parts, electromechanical motion control, and mechanical alignment is essential.Comprehend, understand, and maintain quality compliance initiatives and procedures that are used within the organization.Ability to operate laboratory instrumentation including multi-meters, and data acquisition equipment.Ability to use standard application software such as- Lotus Notes, MS Word, Excel, and Access.Ability to document work performed and be well organized.Ability to work with other internal Abbott cross-functional groups including system application specialists and field sales representatives.Can demonstrate proper etiquette and empathy for each customer interaction.
Preferred is 2 + years’ experience in field service and troubleshooting electromechanical software-controlled instrument systems.Bachelor's degree in technical discipline: Engineering, Electronics, Life Sciences or Molecular Science.Provide communication updates to the service manager and other service staff colleagues.Provide feedback and communication to enhance technical service documents and bulletins that will be used by other field service personnel.Create and maintain service records and documents, using a call management system.Maintaining and managing your own spare parts field service inventory kits according to defined procedures and service recommendations.Provide technical support at Abbott trade shows, sales demonstrations, and customer sites.Providing back-up service support outside of assigned territory as needed.Actively participating in area or worldwide conference calls, service summits, expert meetings and workshops.Maintain a repair parts inventory and provide input on parts usage related to failures.Troubleshoot instrument system problems through telephone support, log file reading, or on-site client visitations.Perform scheduled preventative maintenance interventions that include calibration, hardware or software upgrades, and verify work completed.Install and verify proper operation of instrument systems in a customer diagnostic laboratory setting.Provide on demand front line field service support to Abbott Molecular customers.Provide system technical support for Abbott Molecular instrument systems that are located in a US or Canadian geographic territory.Responsible for implementing and maintaining the effectiveness of the quality system.Service-related activities and findings must be well-documented into the Abbott Molecular call management database, which is part of the Abbott Molecular Quality System. The FSE should also be able to apply a basic level of engineering theory to understand root cause issues/problems and apply their solutions to those issues/problems. The FSE will consistently engage in field service activities related to Abbott Molecular instrument systems. The FSE will support Abbott Molecular sales growth by delivering a primary level of instrument field service needed to support customers, field sales, and the Technical Support Team. Our location Detroit, MI territory currently has an opportunity for a Field Service Engineer (FSE). We are a division of Abbott Laboratories, a global, diversified healthcare innovator with a legacy of pioneering work in medical diagnostics. Our 107,000 colleagues serve people in more than 160 countriesĪt Abbott Molecular, we realize the potential of personalized care as the laboratory’s most trusted and preferred source for molecular diagnostic solutions. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Abbott is a global healthcare leader that helps people live more fully at all stages of life.
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